Shipping & Exchange FAQs

How many days after I buy something can I return it?

Please make sure that you raise an exchange request within 5 days of the product delivery.

To raise an exchange request, please follow the instructions below:

Step 1: Mention your order ID and send a photograph of the package to [email protected]

Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all original packaging & invoice intact. Do keep the pick-up slip safely with you so that we can coordinate with our delivery partners on your product.

Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange, refund to your payment mode used or webstore credit, in accordance with our policy.

*Note that in case the product for exchange is unavailable, we will offer you webstore credit or refund to your payment mode and keep you posted on when the item is back in stock.

How long does an order made online take to reach me?

Orders are normally dispatched within 24 hours and usually take 1-5 working days to be delivered based on your location. You will receive an approximate timeline when you place your order. 

*Our Customer Care will help you in picking the right size for your pet, so please do reach out to them for a recommendation before you make your purchase. 

**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.

***Two discounts (used via discount codes) cannot be clubbed together.

We will NOT accept returns or exchanges unless products received damaged or spoilt.

Returns and exchanges will also not be accepted in the following circumstances:

  • If request is initiated after 5 business days of order delivery
  • Product is used or altered
  • Product is damaged due to misuse/overuse by the customer
  • Returned without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

If I want additional details on a product before ordering, can I contact you?

Yes, you can call us on +919833103030 Monday- Saturday; 10 am – 6 pm to have your query addressed or chat with us through our website.

What forms of payment do you accept?

You can pay for your order with COD or cards from major banks.

How many days after I buy something can I return it?

Our standard policy for exchanges is 5 days after receipt of delivery.

What if I receive damaged goods / expired products?

We take great care not to ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on [email protected] within 24 hours of your delivery.

How long is webstore credit valid for?

You can get webstore credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

Can I speed up the delivery date on my order?

 In certain situations, we can arrange of this. Do get in touch with us on [email protected]  to know if this is possible. 

Can I cancel my  order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on [email protected]